3 June 2009
DST Output, specialists in combining transactional print and proactive marketing messages, will produce monthly invoices using its Multibill service for the company's growing customer base.
With over 24,000 distributors, and approaching 300,000 customers, The Utility Warehouse, provides households and businesses throughout the UK with discounted landline phone, mobile phones, broadband, gas and electricity. The new invoices will provide customers with one convenient, clear and concise monthly bill.
Clifford Wetherall, Technical Operations and Billing Director of Telecom plus PLC stated that the new look invoices have significantly improved customer services:
"Our customers have been extremely positive about the new invoices. One key differentiator has been the introduction of colour to provide a clear picture of what they have spent, how they've spent it, and, importantly, how to pay. From the outset we've seen a reduction in calls to our customer services team, especially from new customers."
Clifford also believes that consumers in general are looking for ways to ease the burden as household budgets are stretched due to the economic downturn.
"Customers are now looking for that added value when they sign up to a company, and are shopping around in order to find the best deal on the market. Customers want value for money but they're also looking for convenience and good customer service. This is something that we can offer with our single monthly bill, so we're very pleased to have been able to improve our service further in conjunction with DST Output."
DST Output's innovative White Paper Solution has eliminated the need for pre-print and gives The Utility Warehouse great flexibility in the use of colour and graphics in its invoices, which assists with layout and legibility, and is also very useful when the company wishes to use areas of the invoice for promotional purposes.
Clifford continues: "We offer a wide range of services to our clients and with customer numbers increasing it's imperative that the billing they receive is clear and concise. By working with DSTi Output we have found the ideal partner to make this happen."
The new invoices also allow them to react quickly to topical events and regulatory changes without compromising the delivery of these essential documents. Using this leading edge technology enables collaborative working that benefits the whole organisation and gives complete control over a series of complex business processes.
Tim Delahay, CEO at DST Output said: "The Utility Warehouse places a huge emphasis on providing excellent customer service. Continuing to stay at the top means not only focusing on this, but delivering it in a convenient and timely way that benefits the customer. This is something we can help deliver on due to our innovative technology, creativity and flexibility."
